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Return and Refund Policy

Return and Refund Policy

Effective Date: [Insert Date]

1. Returns

At Melini India, we are committed to providing our customers with high-quality products and an exceptional shopping experience. If, for any reason, you are not satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.

1.1 Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be initiated within [X] days of receiving the product.
  • Personalized or customized items are not eligible for returns unless they arrive damaged or defective.

1.2 How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Customer Support Email] within [X] days of receiving your order.
  2. Provide your order number, a description of the item you wish to return, and the reason for the return.
  3. Our customer support team will guide you through the return process, including providing you with a return shipping label (if applicable).

1.3 Return Shipping

If the return is due to a mistake on our part (e.g., the wrong item shipped or a defective product), we will cover the cost of return shipping. If the return is for any other reason, the customer is responsible for return shipping costs.

2. Refunds

Once we receive and inspect the returned item, we will process your refund within [X] business days. The refund will be issued to the original payment method used for the purchase.

2.1 Refund Processing Time

Please note that it may take some time for the refunded amount to appear in your account, depending on your payment provider’s policies. If you have any questions or concerns about the refund, please contact our customer support team.

3. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.

4. Contact Us

If you have any questions or need assistance with the return and refund process, please contact our customer support team at [Customer Support Email] or [Customer Support Phone Number]. We are here to help you.

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